THE MIGHTY DELL has admitted that some of its systems may be have been afflicted by the plague of capacitor
faultiness sweeping the wired world.
The INQUIRER reported back in October 2002 that a number of Taiwanese component firms were fiddling with an electrolyte used in capacitors. Their fiddling was inept, causing capacitors to bulge and bubble like eggs in a frying pan.
Obviously, Dell didn't read the INQ back then. For a veritable horde of Dell customers have since been complaining on Dell's support fora that their boards have been bubbling up like slugs immersed in salt.
Some even took picture of their bulges. Here's a pair.
Most customers are moaning about OptiPlex GX270 systems. One wrote: "I've had 11 out of our 61 go... 3 this week alone. Although mine just aren't bulging, they are popping, leaking, and crusting over..."
Dell told the INQUIRER it had "recently" discovered "a potential quality issue related to a capacitor on an isolated number of the system boards installed in OptiPlex SX270 and GX270 small form factor and small desktop systems."
The problem, said Dell, "is isolated to a subset of specific capacitors from a supplier used for system boards manufactured from April 2003 to February 2004."
Dell claims a "low number" of systems were affected, but acknowledges that any of the two models could be suspect, if they were manufactured between April 2003 and February 2004.
Taiwanese manufacturer Abit was recently threatened with a class action lawsuit over the supply of components that bulged like sheets in the wind.
Back in 2002 it, too, said the problem wasn't widepread. Though it seems to have spread farther and wider than it expected.
"There's no company that doesn't have problems," it said back then. As we like to say - INQwise - all stories come true eventually.
Should you have a Dell board that's abit flaky, the company says it will take "appropriate steps" to keep you happy.
Dell said that customers who are concerned that their SX270 or GX270 small form factor and small desktop systems are affected are advised to contact Dell directly - on 0870 906 0010 or visit the website.
It claims it constantly monitors and works to resolve product problems that affect its customers and said, "there
are no safety or data loss issues associated with the failures." ยต
The INQUIRER reported back in October 2002 that a number of Taiwanese component firms were fiddling with an electrolyte used in capacitors. Their fiddling was inept, causing capacitors to bulge and bubble like eggs in a frying pan.
Obviously, Dell didn't read the INQ back then. For a veritable horde of Dell customers have since been complaining on Dell's support fora that their boards have been bubbling up like slugs immersed in salt.
Some even took picture of their bulges. Here's a pair.
Most customers are moaning about OptiPlex GX270 systems. One wrote: "I've had 11 out of our 61 go... 3 this week alone. Although mine just aren't bulging, they are popping, leaking, and crusting over..."
Dell told the INQUIRER it had "recently" discovered "a potential quality issue related to a capacitor on an isolated number of the system boards installed in OptiPlex SX270 and GX270 small form factor and small desktop systems."
The problem, said Dell, "is isolated to a subset of specific capacitors from a supplier used for system boards manufactured from April 2003 to February 2004."
Dell claims a "low number" of systems were affected, but acknowledges that any of the two models could be suspect, if they were manufactured between April 2003 and February 2004.
Taiwanese manufacturer Abit was recently threatened with a class action lawsuit over the supply of components that bulged like sheets in the wind.
Back in 2002 it, too, said the problem wasn't widepread. Though it seems to have spread farther and wider than it expected.
"There's no company that doesn't have problems," it said back then. As we like to say - INQwise - all stories come true eventually.
Should you have a Dell board that's abit flaky, the company says it will take "appropriate steps" to keep you happy.
Dell said that customers who are concerned that their SX270 or GX270 small form factor and small desktop systems are affected are advised to contact Dell directly - on 0870 906 0010 or visit the website.
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